Delivery

Back

Most items will be dispatched within 5 working days. As stock levels vary by season, in extreme circumstances please allow up to 15 days for dispatch. If your order is urgent and required sooner, please contact us.

An additional allowance of five days should be made for personalised items with engravings.

For special orders and non-standard products: prices for these items and delivery details will be quoted for at the time of acknowledgement of the enquiry unless otherwise specified.

A finger-size measuring gauge is supplied with the primary order for use to recheck finger size and for use with further purchases from us.

For orders dispatched to UK addresses Royal Mail’s Special Delivery Service will deliver all orders with a value of £25 or over and Royal Mail's Recorded Delivery Service for orders with a value under £25. Swift Air or another similar courier will be used to dispatch orders to Ireland, Europe and the rest of the World. This will require a signature upon receipt; do not worry if no one is in when they try to deliver as the courier will leave a note regarding alternative collection / delivery arrangements.

dotjewellery.com will only deliver parcels to the purchasing credit / debit card holder’s address and on delivery the parcel will require a signature. We will not be held responsible for the parcel if it is signed for by anyone other than the card holder. Other methods of payment are available for delivery to a different recipient or different delivery address. However, dispatch will not occur until full payment or confirmation of cheque clearance is received.

For the avoidance of doubt, time shall not be of the essence in respect of delivery of your purchases.

We shall be under no liability for any delay in delivery or non-delivery due to circumstances beyond our control.

If the parcel / product is lost or found to be damaged upon receipt then Royal Mail and dotjewellery.com must be informed without delay and any damaged item(s) returned to us for replacement. See below for our Returns Policy.

_______________________________________________________________________

Postage costs

Delivery Destination            Total Order Value              Delivery Charge

UK                                    £1 – £24.99                      £2.95

UK                                    £25+                               £4.95

Europe                              Any value                         £8.00

Worldwide                         Any value                         £10.00

__________________________________________________________

Packaging

All items will be packed in a dotjewellery.com branded presentation jewellery box and suitably packaged to prevent damage in transit.

All returned items must be sent in original presentation box and wrapped in protective packaging to prevent damage during return transit along with all attached documentation and paperwork. This is the customers’ responsibility. See below for our Returns Policy.

__________________________________________________________

Insurance

dotjewellery.com provide product insuranceto items whilst in transit delivery only up to the point of customer’s signed receipt.

It is the customer’s responsibility for appropriate insurance cover thereafter.

__________________________________________________________

Special Orders        

Special Orders fall into two categories: bespoke and outsize. These items are subject to a restricted returns policy. See our Returns Policy below.

__________________________________________________________

Special Offers

Any special offers by dotjewellery.com from time to time are made strictly on the following conditions:

- No cash alternatives

- Subject to availability

- Not available in conjunction with any other offer

- Offer limited to one offer per Registered Customer

__________________________________________________________

Returns Policy

In the event that any product ordered does not fit the recipient, such item may be returned to us in its original unworn condition within 14 days immediately after the date of the relevant signed delivery receipt and exchanged for an identical or alternative product of a different size.

Alternatively, if you are dissatisfied with your purchase you may return it to us in its original unworn condition (trying for size excepted) within 14 days immediately after signed receipt date. When we have received the item(s) we will refund you the full cost of product(s) but not the cost of postage. You are liable for postage and insurance costs back to dotjewellery.com using the recommended method of postal return, as below. It would be helpful in developing our Customer Care if you would enclose a note regarding your reason for return.

For hygienic and health and safety reasons all jewellery designed for body piercing, such as earrings will not be accepted for return.

Any item which has been specifically personalised, such as engraved dates, names or any other form of text or symbols or bespoke design, will not be eligible for the same return policy as other non-personalised items. This equally applies to outsize rings and those made to special order. (Outsize rings are those that fall outside the range listed in the appropriate individual product size dropdown).

If the parcel / product is lost or found to be damaged upon receipt by you, i.e. whilst in transit, then both the Royal Mail and dotjewellery.com must be informed without delay and any damaged item(s) returned to us for replacement within seven days immediately after the date of the relevant signed delivery receipt. dotjewellery.com shall not be deemed in breach of its obligations provided replacement products have been supplied.

Although unlikely, should an item fail to correspond with specification or show a defect in material or workmanship we will gladly exchange or refund on return of the faulty product(s) within twelve months from delivery. dotjewellery.com will use its own discretion in replacing these damaged goods and we will not credit or replace items that have been ill treated or suffered damage through normal wear and tear or where an attempt to repair has been made by any third party.

Before returning any product(s) you must contact the sales office to obtain a return number, which must be clearly marked on the back of the parcel. The returned product(s) must be date receipted, must be sent in original presentation box and wrapped in protective packaging to prevent damage during return transit along with all documentation and paperwork. This is the customer’s responsibility. It is the customer’s responsibility for appropriate insurance cover to be obtained when returning goods to dotjewellery.com and the use of Royal Mail’s ‘Special Delivery’ is strongly recommended for returns on mainland Great Britain and the use of an equally reliable courier service when being returned from elsewhere. Please remember the goods belong to you until we receive them.

__________________________________________________________

Warranty 

Although unlikely, should an item show a defect in material or workmanship we will gladly exchange or refund on return of the faulty product(s) within twelve months from delivery. dotjewellery.com will use its own discretion in replacing these damaged goods and we will not credit or replace items that have been ill treated or suffered damage through normal wear and tear or where an attempt to repair has been made by any third party.

__________________________________________________________

Liability

dotjewellery.com gives no warranty or representation as to the accuracy, suitability or reliability of the information or content of the website for any purpose.  Any such information or content is provided on an “as is” basis without warranty of any kind and, except where the website is being used by a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties and conditions (including all warranties and conditions implied by law as to title, satisfactory quality, fitness for purpose and non-infringement) are expressly excluded in this respect.

Wedo not accept liability for any typographical, clerical or other errors and/or omissions and reserve the right to add, delete, and modify any of the information found on the web site at any time without notice.

We will not accept liability for any direct, indirect, special or consequential loss arising out of the use of or the inability to use the web site including without limitation, reliance on any information or service obtained from the website or which results from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance whether or not limited to Act of God, communications failure, theft or destruction, save that liability for death or personal injury arising from the negligence of dotjewellery.com is not limited or excluded.

Subject to the following provisions dotjewellery.com warrants that any products supplied will correspond with any applicable specification at the time of delivery and will be free from defects in material and workmanship for a period of twelve months from delivery. This warranty is given subject to the following conditions:

(a)      dotjewellery.com shall be under no liability in respect of any defect in the products arising from any specification or instructions by you or errors or inadequacies in the same;

(b)      dotjewellery.com shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage or alteration or repair of products without our approval;

(c)      the above warranty does not extend to products not manufactured by dotjewellery.com in respect of which you will only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to dotjewellery.com.

Subject as expressly provided in these Terms and Conditions, and except where products are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law in respect of any products supplied by dotjewellery.com.

Where we have replaced defective products or products failing to meet specification, or refunded to you the price of such products (or a proportionate part of the price), dotjewellery.com shall have no further liability to you.

Except in respect of death or personal injury caused by our negligence, or liability for defective products under the Consumer Protection Act 1987, dotjewellery.com shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law or under these Terms and Conditions for loss of profit or for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of dotjewellery.com, its employees or agents or otherwise) which arise out of or in connection with the supply of products (including any delay in supplying or any failure to supply products in accordance with these Terms and Conditions or at all) or their use or re-sale by you and the entire liability of dotjewellery.com under or in connection with the supply of products shall not exceed the price of the products.

dotjewellery.com shall not be liable to you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products, if the delay or failure was due to any cause beyond our reasonable control.

Back

__________________________________________________________

© dotjewellery.com 2002 - 2010. All Rights Reserved.