Coronavirus Statement

Our website is open as normal and our offices and workshops are open to receive phone call enquiries and orders. Orders can be placed through our website and will be dispatched as they are completed. Normal lead times are being met with orders being prioritised by order date. If you require an item urgently please contact us.

We are open for orders and enquiries during normal working hours Monday - Friday and subject to availability we are available during shop opening hours on Saturday. Please do not hesitate to contact us if you have any questions.

 

Visitor Guidance

We are delighted to be able to welcome back our customers to our shop Rhossili Gallery. We are open for customers to visit during normal opening times but recommend booking an appointment if you would like to come to discuss and look at wedding rings or engagement rings. Subject to availability immediate appointments during normal hours can be made. Priority will be given to pre arranged appointments, please call or email for an appointment. Face coverings must be worn at all times (unless there is a medical exemption) and there is a limit in the shop of no more than two people at a time who are part of the same household (or up to two adults plus children under 12 from the same household). Please check our website visit us page www.dotjewellery.com/visitus for up to date details or contact us.

The health and wellbeing of our customers and colleagues is our number one priority at this time. If you have any of the following symptoms please do not enter our shop and follow the government guidelines:

 - High Temperature

 - Continuous Cough

 - Loss or change to your sense of smell or taste 

The wearing of masks is required by law from Monday 14th September and they must be worn at all times whilst in the shop (unless there is a medical exemption). Please click here for Welsh Government guidance on wearing a face covering and how to make one. On entering our shop we politely ask you to use the hand sanitiser provided. Our staff will be wearing masks and will wear face shields in certain circumstances.

As the shop has a limit on the number of people inside at any one time there won't be anyone else in the shop when you visit if you book an appointment. This will enable you to move freely around and look at all the designs without hindrance. All rings and jewellery are UV sterilised and cleaned between customers. We have alcohol hand sanitiser in the shop for customers to use upon entering and also before handling rings. Most of the time you will likely be served at the counter where the majority of the ring samples are located, there is a screen along the counter which enables safe serving in a close proximity. We have arrangements for finger sizing which reduces the need for hand to hand contact. Our staff will be wearing gloves when handling items with you and if there is any closer face to face contact away from the counter they will wear face shields. Please do not hesitate to ask any questions regarding our Covid safe arrangements.

 

As the situation continues and we all adjust to different ways of working and living safely, we thank you for your patience when visiting and for allowing time for your order to be completed and to be with you in time.

We would like to wish all our customers past and future the very best at this time and we look forward to emerging stronger and more resilient.

 

Rhossili Gallery & dotJewellery.com

 

Updated 14th September 2020