Coronavirus Statement

 

Online Orders

 

Our website continues to be open as normal and our offices and workshops are open to receive phone call enquiries and orders. Orders can be placed through our website and will be dispatched as they are completed. Normal lead times are being met with orders being prioritised by order date. If you require an item urgently please contact us.

We are open for orders and enquiries during normal working hours Monday - Friday. Please do not hesitate to contact us if you have any questions.

 

Visitor Guidance To Our Shop

 

We are delighted to be able to welcome customers back to our shop Rhossili Gallery.  We are open for customers to visit during Tuesday's - Saturday's 10.00am - 4.30pm for appointments only for the time being.  Subject to availability immediate appointments during normal hours can be made.  Please call or email to book.  As demand is currently high for appointments for those getting married soon, bookings should be made as soon possible.  Please look on our website initially at our ring designs and also e-mail or phone us with any questions you may have.  The shop has a limit of one couple at a time which means that immediate appointments may be limited or unavailable on busy days.

Face coverings must be worn at all times (unless there is a medical exemption) and there is a limit in the shop of no more than two people at a time who are part of the same household (or up to two adults plus children under 11 from the same household).  Appointments at this time are limited to half an hour at a time.  Please check our website visit us page www.dotjewellery.com/visitus for up to date details or contact us.

The health and wellbeing of our customers and colleagues is our number one priority at this time. If you have any of the following symptoms please do not enter our shop and follow the government guidelines:

 - High Temperature

 - Continuous Cough

 - Loss or change to your sense of smell or taste

The wearing of masks is required by law and they must be worn at all times whilst in the shop (unless there is a medical exemption). Please click here for Welsh Government guidance on wearing a face covering. On entering our shop we politely ask you to use the hand sanitiser provided. Our staff will be wearing masks and will wear face shields in certain circumstances.

As the shop has a limit on the number of people inside at any one time there won't be anyone else in the shop when you visit. This will enable you to move freely around and look at all the designs without hindrance. All rings and jewellery are UV sterilised and cleaned between customers. We have alcohol hand sanitiser in the shop for customers to use upon entering and also before handling rings. Most of the time you will likely be served at the counter where the majority of the ring samples are located, there is a screen along the counter which enables safe serving in a close proximity. We have arrangements for finger sizing which reduces the need for hand to hand contact. Our staff will be wearing gloves when handling items with you and if there is any closer face to face contact away from the counter they will wear face shields. Please do not hesitate to ask any questions regarding our Covid safe arrangements.

 

As the situation continues and we all adjust to different ways of working and living safely, we thank you for your patience when visiting and for allowing time for your order to be completed and to be with you in time.

 

We would like to wish all our customers past and future our very best wishes at this time.

 

Rhossili Gallery & dotJewellery.com

Updated 7th May 2021