Refund policy
Your Right to Cancel
You have the right to cancel this contract within 30 days without giving any reason.
It is helpful in developing our customer care if you could let us know your reason for cancelling but it is not obligatory.
Cooling off Period
The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
Certain items are excluded from the 30 days cooling off period period such as items intended for piercings, engraved items, personalised and bespoke items. See below for full details.
Address
To exercise the right to cancel, you must inform us of your decision to cancel this contract with a clear statement of intent (e.g. a letter sent by post or e-mail). You may use our contact form.
dotJewellery.com
The Green,
Rhossili,
Gower,
Swansea,
SA3 1PL
UK
+44 (0)1792 391 300
cancel@dotjewellery.com
Deadline
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay and not later that -
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you and dotJewellery have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Retention of Reimbursement
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Personalised and Engraved Items
Your right to cancel does not apply to orders for pierced jewellery where packaging has been opened, engraved items, rings made in sizes outside of the standard size range displayed on our website or special order jewellery that has been made to a customers specific design. This does not affect your statutory rights.
Items that have been made to special order or engraved with messages or other text or symbols that a customer provides with an order, will be a unique item that is made specifically for that customers order.
Rings can however be amended in size and other amendments can usually be accommodated.
Returns and Exchanges
Exchange of Product
In the event that any product ordered does not fit the recipient or is not suitable, please contact us within 30 days immediately after the date of the relevant signed delivery receipt to arrange for an exchange in a different size and/or alternative item. This includes rings that have had personalised engraving or special finishes if it is within a couple of sizes. You can contact us by phone on 01792 391 300 if you have any questions, need advice or would like to discuss any aspect of your order.
Return of Goods
Alternatively, if you are dissatisfied with your purchase then please contact us within 30 days immediately after the date of the relevant signed delivery receipt to inform us of your intention to return the item(s). We recommend that you inform us by a written medium such as e-mail. We will issue your refund as soon as possible within 14 days.
You shall send back the goods or hand them over to us at Rhossili Gallery, The Green, Rhossili, Gower, Swansea, SA3 1PL, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
Condition of Returned Items
Returned items must be in their original, unworn condition. Rings may be tried on briefly for size and fit only.
Any item showing signs of wear, use, damage, scratching, marking, deformation, resizing, repair attempt, or other handling beyond what is reasonably necessary to inspect the item and assess fit will not be eligible for a full refund. Where appropriate, we reserve the right to refuse the return or make a deduction from any refund to reflect the diminished value of the item.
Wearing a ring for an event, ceremony, daily wear, or for any period beyond brief try-on for fit will be treated as use and not merely inspection.
When returning your item(s) we recommend that you use the presentation box and padded envelope that the item(s) arrived in to ensure that it does not get damaged during transit to us; this is the customer's responsibility.
For hygienic and health and safety reasons all jewellery designed for body piercing, such as earrings will not be accepted for return if they are unpacked.
We are unable to accept back for refund any item that has been personalised or engraved. This does not affect your statutory rights. Any item which has been specifically personalised, such as engraved dates, names or any other form of text or symbols or bespoke design, will not be eligible for the same return policy as other non-personalised items. This equally applies to outsize rings and those made to special order. (Outsize rings are those that fall outside the range listed in the appropriate individual product size dropdown). We are however able to make size adjustments to an engraved or special order ring should a ring not fit.
If the parcel / product is lost or found to be damaged upon receipt by you, i.e. whilst in transit, then both the Royal Mail and dotJewellery.com must be informed without delay and any damaged item(s) returned to us for replacement within seven days immediately after the date of the relevant signed delivery receipt. dotJewellery.com shall not be deemed in breach of its obligations provided replacement products have been supplied.
You will have to bear the direct cost of returning the goods to our contact address:
dotJewellery.com,
The Green,
Rhossili,
Gower,
Swansea.
SA3 1PL
It is the customer's responsibility for appropriate insurance cover to be obtained when returning goods to dotJewellery.com and the use of Royal Mail's 'Special Delivery Service' is strongly recommended for returns on mainland UK and the use of an equally reliable courier service when being returned from elsewhere. Please remember the goods belong to you until we receive them.
Consumer's Liability for Diminished Value of the Goods
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.